The Honey Jar Terms of Service

Effective: September 13, 2026

These terms cover purchases from thehoneyjarhome.com and the website features through which you accept these terms.

Your agreement is with Mayhew Holdings LLC DBA The Honey Jar, referred to below as “The Honey Jar,” “we,” or “us.”

If you have a question, email support@thehoneyjarhome.com or call 385-220-7011.

Agreeing to these terms

Please review these terms before placing an order. By submitting an order after being presented with these terms and the applicable agreement notice, you agree to the terms governing that purchase.

Our Shipping Policy, Refund Policy, and, for subscriptions, Cancellation Policy form part of the purchase agreement.

Separate consent may be required for subscriptions, optional tracking, or promotional use of your content. Accepting these terms does not replace that consent.

Who can order

You must have the legal capacity to enter into this agreement and be authorized to use the payment method you provide.

You may purchase for yourself or as a gift. If you place an order on behalf of a business or another organization, you must have authority to act for it.

We ship to the United States destinations identified in our Shipping Policy.

Our products

We work to describe our products accurately. Honey naturally varies in color, thickness, and flavor between harvests and jars. Those variations do not, by themselves, mean a product is defective. Screen settings can also affect how colors appear.

Product descriptions and labels identify the particular product, ingredients, size, and other relevant details. Natural variation does not excuse sending an incorrect, damaged, unsafe, or otherwise nonconforming product.

If you believe something is wrong with your order, please contact us.

Honey and food safety

Do not give honey to children under 12 months because of the risk of infant botulism. This applies to honey whether raw or processed.

Check the ingredients and product information before use, particularly if you have food allergies or sensitivities. Seek appropriate medical advice if you are uncertain whether a product is suitable for you.

Our product descriptions, guides, recipes, and emails provide general information. They are not a substitute for professional medical advice.

Orders and payment

Submitting an order is an offer to purchase the selected products under these terms.

We accept your order when we collect payment for it. A temporary payment authorization or hold, by itself, is not acceptance.

Before acceptance, we may decline an order for a reasonable reason, including unavailable stock, suspected fraud, payment problems, or an address we cannot serve.

If we discover after acceptance that we cannot fulfill an order, we will contact you about an appropriate resolution. We will not substitute a different product or charge an increased amount without your agreement. If we cancel an order, we will refund the amounts collected for the canceled items and applicable charges. Cancellation does not remove any additional rights you have under applicable law.

Please provide accurate order, contact, delivery, and payment information.

Prices, discounts, and errors

Prices are stated in U.S. dollars. Applicable taxes, shipping charges, and selected additional services are shown before you authorize payment.

Discounts are subject to the eligibility requirements, exclusions, expiration dates, and combination rules disclosed with the offer.

If we identify a material pricing, description, or discount error affecting your order, we will contact you about the proposed correction or other resolution. We will not charge a higher corrected amount without your agreement.

If the affected order is canceled, we will refund payment already collected for the canceled items and applicable charges, or release the payment authorization as appropriate. Your financial institution controls when a released hold or processed refund appears on your account.

Price changes apply to future purchases. Changes affecting subscriptions are handled as described in the subscription section below.

Changing or canceling an order

Contact us as soon as possible if you need to change an address, correct an order, or request cancellation.

We will review the request based on the order’s status. Changes may no longer be possible once an order has been packed, shipped, or personalized. Any cancellation restriction or charge must have been disclosed before purchase and must be permitted by applicable law.

Once a package has shipped, please follow our return process rather than assuming it can be recalled.

Your rights concerning shipping delays, incorrect goods, defects, and other matters covered by applicable law remain unchanged.

Personalized products

We prepare personalized labels and products using the names, dates, wording, and other details you submit. Please review those details carefully before ordering.

If a proof is included with your order, review it carefully before approving it. The product or ordering process will tell you whether a proof is provided.

For customer-submitted errors or changes of mind, we review requests for changes, cancellation, returns, or replacement individually. Available options depend on whether production has started and whether the product can reasonably be changed or reused.

Any special restriction for personalized products must be clearly disclosed before purchase and reflected in our Refund Policy. If no applicable exception was disclosed, the standard Refund Policy applies.

Personalization does not remove your remedies if we print something different from the submitted or approved details, send the wrong product, or supply damaged or defective goods.

If you provide artwork, photographs, logos, or other material for an order, you must have the rights needed for us to use it. You give us permission to reproduce and adapt that material as reasonably necessary to prepare and fulfill your order. Promotional use requires separate permission.

Shipping and delivery

Our Shipping Policy explains available destinations, shipping methods, charges, processing times, and delivery estimates.

Processing time and carrier transit time are separate. Paying for a faster shipping method does not eliminate the time needed to prepare your order.

Delivery estimates are estimates unless we expressly agree to a particular commitment. If you need an order for a wedding or another event, contact us before ordering to discuss timing.

If we cannot ship within the applicable promised period, we will provide the notice, cancellation options, and refund required by law. Events outside our control do not eliminate those obligations.

Contact us if a package arrives damaged, appears lost, or is missing items. We may request information or photographs to help investigate and resolve the problem.

Any optional package-protection service is governed by the terms presented with that service. It does not replace remedies you already have under applicable law.

Returns and refunds

Our Refund Policy explains return eligibility, deadlines, instructions, and refund processing.

Contact us before sending a return so we can provide the appropriate instructions. We cannot accept routine returns of opened food products for food-safety reasons. However, opening a product does not automatically eliminate remedies for a defect or other problem discovered afterward.

If we made an error or supplied an incorrect, damaged, or defective product, contact us so we can arrange the appropriate resolution.

Personalized products are subject to any applicable exception clearly disclosed before purchase, as explained above.

Subscriptions

When you affirmatively enroll in a subscription, you authorize recurring charges for the products and billing frequency you select, under the terms presented when you enroll.

Before enrollment, the offer will explain the recurring price or how it is calculated, billing frequency, applicable shipping and taxes, renewal terms, cancellation process, and any minimum commitment.

Subscriptions continue or renew according to the selected plan until canceled or otherwise ended under that plan’s terms.

You can manage or cancel your subscription through the subscription-management link provided in your order or subscription emails. Contact us if you cannot access that link or need assistance.

Cancellation stops future renewals; it does not automatically cancel an order that has already been processed. Any such order remains subject to the applicable cancellation and refund rules.

We will provide required notices about renewals, price changes, or other material subscription changes and obtain any consent required by applicable law.

Reviews, photographs, and other submissions

You retain ownership of content you submit.

When you submit a review for publication through a form that presents these terms, you give us a nonexclusive, royalty-free license to host, reproduce, format, and display that review and its accompanying content on our store and through our review-service providers.

You must have the rights and permissions necessary for the content you submit. We may make formatting changes for display, but we will not change the substance of your opinion.

For promotional use of customer photographs or other content beyond the publication you requested, we will seek permission identifying the intended uses. This may include permission from the copyright owner and identifiable people shown in the content.

An email sent for customer support or a social-media tag does not, by itself, grant promotional permission.

You may contact us to request removal of content we publish with your permission. We will review the request, stop new uses where permission has been withdrawn, and remove controlled online placements within a reasonable period, subject to applicable law. We may not be able to retrieve previously delivered emails, distributed printed materials, or independent third-party reposts.

Nothing in these terms restricts honest reviews. We may moderate content for legitimate reasons, such as spam, unlawful content, harassment, private information, or material unrelated to the product or service.

Our name, designs, and website content

The Honey Jar’s name, branding, designs, photographs, writing, and other website materials belong to us or their respective owners or licensors.

You may share links to our pages. Other copying, commercial reuse, or use of our branding requires the relevant owner’s permission unless applicable law allows the use.

These terms do not restrict lawful criticism, honest reviews, or other legally permitted uses.

Using the website responsibly

Do not use the website to commit fraud, impersonate someone, gain unauthorized access, introduce malicious code, interfere with operation, or violate another person’s rights.

We may restrict access reasonably necessary to address misuse or protect the website and its users. Doing so does not eliminate our obligations concerning accepted orders, refunds, or other rights required by law.

Shopify and privacy

Shopify hosts our store and processes information about visits and purchases to provide store services.

We also use Shopify Network Intelligence. These services can incorporate information from interactions with our store, other merchants, and Shopify. Information may be shared with Shopify and other providers in other countries to provide these services.

Our Privacy Policy explains our information practices and your privacy choices. You can also read Shopify’s Consumer Privacy Policy.

Acceptance of these sales terms does not waive your privacy rights or replace a separate consent required by law.

Giveaways and promotions

Giveaways and other promotions may have separate official rules, which explain eligibility, entry requirements, deadlines, prizes, and other conditions.

Those rules govern participation in the particular promotion and will be available before entry.

Other websites

Links to third-party websites are provided for information or convenience. We do not control those websites or their independent services. Their own terms and privacy policies may apply when you use them.

Website availability and product rights

We work to keep the website available and accurate, but we cannot promise uninterrupted or error-free operation.

If a website error affects your order, contact us so we can address it under these terms and the applicable order policies.

Your rights concerning the products you purchase are governed by the applicable product descriptions, our express commitments, and applicable law. This section does not remove those rights.

Limits on liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential economic losses, such as lost business profits, arising from use of the website or a purchase.

This limitation does not apply to fraud, intentional misconduct, gross negligence, death or personal injury, physical property damage, or any liability that cannot lawfully be limited.

Nothing in these terms excludes or limits mandatory consumer, product-safety, warranty, privacy, or data-protection rights. It also does not override refunds or other remedies expressly promised in our policies.

If applicable law does not allow a particular limitation, that limitation does not apply.

Governing law and disputes

Utah law governs these terms, subject to applicable federal law and mandatory consumer protections that cannot be waived by choosing Utah law.

If a problem arises, please contact us so we can try to resolve it.

Unless applicable law requires or gives you a nonwaivable right to another forum, disputes arising from these terms or a purchase will be brought in Utah state courts located in Weber County or, where federal jurisdiction exists, the United States District Court for the District of Utah.

Either party may bring an eligible individual claim in a small-claims court with proper jurisdiction.

Contacting us is not a condition that prevents you from exercising a legal right or meeting a filing deadline.

Changes to these terms

We may update these terms for future transactions and website features. We will post the updated terms with their effective date and provide additional notice where required by law.

The version applicable when you placed an order continues to govern that order unless we lawfully agree otherwise. Changes affecting existing subscriptions will follow applicable notice and consent requirements.

Posting revised terms does not, by itself, retroactively change an existing purchase agreement.

How these terms fit with other policies

Order-specific terms clearly disclosed and accepted before purchase take precedence over general terms for that order.

Otherwise, the Shipping Policy, Refund Policy, or Cancellation Policy governs its particular subject, and these terms govern matters those policies do not address.

No policy or order-specific term overrides a right or obligation that cannot lawfully be changed.

If a court finds a provision unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Contact us

The Honey Jar
950 W Kershaw St, Suite B
Ogden, UT 84401

Email: support@thehoneyjarhome.com
Phone: 385-220-7011