Package Protection Claim

A message from our owner

We stand behind every order with our Golden Rule Promise.

We know how disappointing it is when an order doesn’t arrive as expected, and we’re truly sorry this happened to you.

At The Honey Jar, our Golden Rule Promise means we treat every customer the way we’d want to be treated. That’s why we’ll make this right - right away. With a replacement or a refund - without waiting on the shipping carrier to approve it. Please fill out this quick form, and we’ll take care of the rest. You can count on us!

• Owner, The Honey Jar

About your order

Order number

Email address

Full name

Claim type

Damage Lost in transit Delivered but not received (Theft) Substantial delay

Delivery date (if delivered)

Tracking number

What happened? Briefly describe the issue. For theft, tell us where packages are usually left.

Upload photos Required for Damage claims: include packaging + item. Up to 5 images. Avoid personal/sensitive details in photos.

Confirmations I confirm the information provided is accurate to the best of my knowledge. I understand my statement and photos may be shared with the shipping carrier as evidence. I understand claims must follow the timeframes in the Package Protection Policy.

We typically review claims within 2 business days and usually reship immediately. We may contact you if we need additional information.

Celebrating 20 Years!

Our story begins with a family road trip, a chance discovery in a hotel lobby, and a jar of whipped honey.

20 years later we are still sharing the honey we love with our friends and neighbors. The neighborhood is just a lot bigger.

Package Protection Claim

Celebrating 20 Years!

Contact information

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